Your satisfaction with service and product is always our first goal and we will make every effort to keep our customers 100% satisfied. If for any reason you are not happy with our service, please let us know and we will work on immediately resolving the issue. We highly value our customers' opinion, so please leave product and service reviews to help us as well as your fellow shoppers.
Shipping & Delivery
We ship our orders within 3 business days of receiving confirmed payment. Weekend (Fri - Sun) purchases ship out Monday morning. We ship via USPS Parcel Post and you can expect to receive you order within 2 to 7 business days.
If for any reason you are not happy with your order, we offer a 7-day from delivery money back guarantee. Just return the item to us and we will promptly issue a refund. If an item is delivered damaged or broken, we will also issue a refund upon receiving proof of damage (returned or e-mailed picture).
We currently accept PayPal for merchandise or Cues and Tattoos workshops/tickets. We also accepts checks or money orders for Cues and Tattoos workshops/tickets. However spaces in workshops or shows are not guarenteed until payments have cleared.
Privacy and Security
Our site collects information when you register or place an order for a product. You may be asked to enter your name, email address, shipping and billing address and payment information.
Any information we collect may be used in one of the following ways:
- To complete and deliver an ordered product.
- To inform you regarding the status of your order.
- To contact you regarding changes made to your online profile.
We do not sell, trade or transfer your personal information to any outside parties. Your information is only shared with trusted third parties but only in the means necessary to complete your transaction (payment processing, shipping companies, etc). We take all the precautions available to protect your information. When you submit sensitive information on our website, it is kept safe both online and offline.
If your troupe would like to consider Hipnotic Apparel for custom work or bulk orders please contact us and we will advise discounts based on quantity and price.
If you have any questions, comments or concerns, please contact us at: